Frequently Asked Questions
FAQ Category
FAQ List
- How do I change my pool handle?
- How do I start a pool?
- Can I make my picks in advance?
- Where are the spreads taken from?
- Why do the NHL team records not include overtime/shootout losses?
- Can the Pool Administrator make picks on behalf of participants?
- If the Pool Administrator can make picks past deadlines, doesn't that compromise the integrity of the pool?
- What happens if participants are tied and the weekly tie-breaker hasn't been enabled?
- What happens if two participants are tied even after the weekly tie-breaker comes into play?
- What happens if participants are tied for final prizes?
- What happens in the event of a tie game?
- Why do I need to verify my email address?
- I am not receiving my password reset or verification email and checked my junk/spam folder. Where did it go?
- My email address was verified and now it's not. What happened?
- I forgot my login credentials, what can I do?
- How do I join a pool?
- Can I join some sort of public pool?
- Do I have to register a new user ID for each pool I join/create?
- How do I enter multiple entries in a pool?
- How do I disable automated emails?
- I'd like to use a different email address than the one I registered with. Is that possible?
- How do I change my password?
- How do I contact my Pool Administrator?
- Can I look at past pools that are now over?
- How does the Paid status on My Pools change to "Yes"?
- Why can't I post to the Pool Message Board?
- Is the Pool Message Board moderated?
- Does the Pool Message Board support HTML tags?
- Can I set a deadline for all picks to be made in my pool?
- Does the site allow me to track participant's entry fees?
- Can I change the options in a pool after I've created it?
- How do I invite people to join my pool?
- Where do I find my Join Link?
- Can I broadcast something to all pool participants?
- Does the Pool Notice support HTML tags?
- How do I find the pool I joined?
- What is the deadline for participants to make their bracket picks?
- Can participants re-pick after each round?
- Can participants see other participants picks?
- I made my picks and clicked Save, but my picks didn't save. Why?
- What games does this format apply to?
- Can I use this format for games other than the ones you support?
- When do the numbers on the squares grid get revealed?
- What is the deadline for participants to pick squares?
- What happens if the grid doesn't get filled?
- How can I tell who picked a square?
- How do I unpick a square I've picked?
- How do I delete a handle I'm no longer using?
- As admin, how do I make picks for one of my participants?
- How do I send you payment for my pool?
- What happens if a game is cancelled or rescheduled?
- How do I pay for my entry fee?
- How do I collect my pool winnings?
- How can I be sure I made my picks correctly?
- I joined a handle on behalf of another participant. Is there a way I can transfer the handle to them?
- How do I remove a participant from my pool?
- Is there a way to prevent people from joining my pool now that it's started?
- Is there a way to start a new pool with all participants I had from a previous pool?
- If all survivor participants get eliminated in the same week, can they continue playing?
- How does picking against the spread work?
- Can NBA pools be played against the spread?
- Can I set my own spreads?
- What happens in a bracket pool if the team I picked plays a different team due to reseeding?
- Do I get awarded bonus points if I predicted the series length but picked the wrong team to win the series?
- As admin, how can I release a picked square?
- How do I change my avatar?
- Can I copy a pool configuration from a previous season?
- When do the spreads get entered?
- Why can't I make my pick for the next week?
- How are the tiebreaker goals determined after a shootout?
- How do I enable / disable email notifcations from the message board?
- What is the deadline for participants to make their power ranking picks?
- Why can I change picks after games have started / finished?
- I joined a pool by mistake (or changed my mind). How do I remove the entry?